Chimney Inspection

Quick,informative,polite. They did a great job,cleaned up well and we're super helpful

I highly recommend this company!! They did a great job on my house. The technician was very knowledgeable and on time. The whole process was very easy for me as a homeowner.

We had our dryer serviced by Tim, very courteous and professional. He ran into problems due to a heavy clog in our line. We were one spark away from a fire. So, thank you. I also overheard Tim talking with his manager/support and I was impressed with how he was directed and guided through the issues he had. Good and respectful team. Thank you. We have always had a great experience with your company.

They were able to come out same day. The tech, Travis, was kind, courteous, and knowledgeable! This was our second time using A Step in Time and we will continue to use them every year!

10/10 recommend. I was in need of a last minute inspection due to an inspection contingency and closing schedule and they bent over backwards to accommodate my clients' timeline. As a Realtor, I greatly appreciate their professionalism, ability to honor my military's clients budget for the re-inspection, and their communication. Highly Recommend and will be using them again for any structural inspections.

I highly recommend this company, very professional . Just pick them so it's done right the first time, Just pick them , trust me You'll be satisfied

Jeff and Siah arrived on time and worked diligently all day cleaning dryer vents and installing protective cages in a condominium building. They were polite, courteous and careful inside resident's homes and made appropriate recommendations. Provided a follow up plan for other areas to be addressed. Highly recommend this company.

This company does amazing work at a great price and I highly recommend them. After discovering an issue that my home inspector missed prior to purchasing a house, this company saved the day with repairs.

Always pleased with A Step In Time! Everything down to the customer service and quality of service is excellent! Nicole was wonderful to talk to. She got me an appt right away. Curtis was very pleasant and did a great job with the inspection/cleaning of our Chimney. Always very satisfied with the top level of service received!!

Our family has now used this company three times in less than a month and highly recommend! Daniel did a wonderful job making sure our dryer vent was completely clear. He really went above and beyond and was very professional! Thank you all.

I called A Step in Time for my chimney cleaning and inspection after 20+ years of inactivity in using it. Their guy Daniel came over, cleaned and inspected it, and found that my chimney's exterior was rusted through and needed maintenance right away. He got me the best deal he could offer, and when my custom-made covers were ready, was quick and careful in installing them, and was always professional and cheerful to deal with. And the company itself worked with me and my work schedule, willing to install it without my presence and arrange a convenient time to render final payment so that they could get it in place ahead of the wet and chilly weather that headed our way. I am very glad for their help in getting my chimney ready for Christmas, and an extra thank you to Daniel for his job well done!

They offer quick and friendly service

Was recommended by family member. And not disappointed. Frank came in and went over everything. Didn't try to "sell" me anything, showed me what I need now and for future. Took pictures and went over them with me. Had a new employee with him and he to seem like he wanted to learn and help. Customer service from both was top notch. In today's world everyone trying to "get one over on ya". Didn't feel that at all. When I have the budget for repairs will be done by you all. Thanks 👍

I do not often take the time to review a company but I have to stop and do it for this one. I have been a repeat customer of A Step In Time since 2015 and I highly recommend their services. Frank is our regular maintenance technician and it is always a pleasure to have him stop by. He is generally early for our appointment, is a great communicator, and has exceptional work ethic. He even wins over my dog --who is usually standoffish towards visitors. It seems difficult these days to find a business with reasonable prices, who will give you quality service, and will stand behind their work--- A Step In Time is one of those businesses.

Frank Sternberg

Excellent work. The Technician was friendly and professional. Very skilled and did a great job. I will continue to use this business.

I absolutely love them. I will always use this company for dryer vent cleaning and chimney inspections.

Excellent!

I had scheduled and chimney inspection for a client, But when I arrived at the house, I realized I left the keys at home, an hour away. When I called to tell them my mistake, I was sure they were going to be mad as the te h was already on the way. Instead, I got a cheerful voice telling me she was sorry ideas having a bad day, and proceeded to tell me a story to try to make my day better. We rescheduled the apt and was off to a better day. Thanks step in time!

Frank and Kurtis were knowledgeable, professional and efficient. I am glad I contacted them to help me.

Frank was actually able to come by early. He was thorough in his inspection and cleaning, showing me both before and after photos. He made smart recommendations on repairs based on conditions he saw and further documented in photos. He wasn't pushy or forceful at all. He showed me the facts, showed me the pictures, discussed the risks of not making repairs and we came to an agreement. Look forward to having him out again to make the repairs and extend the life of my fireplace! Frank was a great person to work with.

On time, called ahead to say he was on his way. Took pics on the roof and showed me what's up there. Did the work they recommended. Very friendly staff. I'll definitely use them again.

I hired A Step in Time Chimney & Roofing for my level 2 chimney and fireplace inspection. The inspector, James, arrived on time, was very professional, efficient, respectful and nice. I would highly recommend him and A Step in Time company and will hire them again for future inspections.

I personally spoke with David, very professional and extremely knowledgable on chimneys, fire saftey, what to look for, how the technicians clean and perform there work. He reassured me how safe and reliable my chimney will be now after the quality service I received and pleasant experience I had with the technicians, pricing was very fare for the fantastic work they did. For any of my chimney needs I will hire this company.

This company stands behind its work better than any other company I have worked with My hat off to James, Will and Debbie for standing behind their work

Awesome. Fast and friendly.

Frank did a good job

Hired them to replace the flashing around my chimney before conducting the cap repairs. He was honest told me the flashing was good, it just needed to be revealed before the chimney repairs were done. Saved me over a grand in repairs.

Mike was very professional and gave good explanation.

Amazing service!!! From receptionist to the technician, the service was great. I call them on Tuesday after another chimney company canceled on me last minute. The receptionist was so kind and understanding, she squeezed me in for an appointment the next day. Mike the technician came out, took care of everything. So professional, friendly, and top notch quality. Will be using this company only in the future. Thanks guys

James checked our stainless chimney for previous leaks and incorrect install done by another company. He reworked and sealed everything. He explained what was done and took pictures. Very nice job!

Recently purchased a home that we removed the wood burning insert to convert back to a regular fireplace. Terry our technician had a job on his hands since it hadn’t been cleaned in a very long time, he did a great job, had it inspected as well and he found some minor issues. Will have a yearly cleaning now for sure, definitely a fire hazard, so glad it’s done.

The first visit Jeffery and Mario did everything in their power to remove the animals from the fireplace but after numerous attempts to get a live squirrel out so they could remove the dead ones they had to refer me to a specialist for the animal removal. They sent two more guys the next day to put my fireplace damper back on and the rain cap back on. And, did an inspection. They explained the repairs in detail that need to be done. I wish I could remember the names. Sorry. These guys are nothing but professionals and they care about their customers! Thanks for all you did. We will call when we are ready to make our repairs happened! A WONDERFUL COMPANY TO DEAL WITH!

Terry did a great job. He repaired area of suspected leaks and sprayed a water repellent over the whole brick chimney.

Excellent service, honest technician, fair price. I highly recommended them.

This was my 1st time using “A Step in Time Chimney Sweep” and their service technician that came out to inspect my house was very professional and performed a thorough inspection. They say you never get a second chance to make a 1st impressions. “Highly -Quality Work”

They were courteous and professional.

The technician (Austin) was early, very efficient, polite and informative. He was thorough and honest with the inspection. I look forward to working with the company and will request the same technician when we get the necessary repairs completed.

The technicians were wonderful, they came right when they said they would and could not have been more helpful, efficient, and friendly.

Great work

The chimney was as is when we bought the home, it turned out the chimney was "capped" with a very thin piece of sheet metal that was letting water in and all sorts of other things. Everything was explained and photographed/emailed to me (genius!), the gentlemen that arrived were all friendly and certainly tolerated my questions. Everyone was ready to work. Dillon handled the inspection, with Jeff and Noland doing the actual repairs - very pleased with the quality of work and grateful for the suggestions given to improve our experience. Everyone was exactly on time and I even had a few concerns addressed over the phone a week before my appointment. Work was done in the Richmond/Henrico area, just using the VA Beach address that was on the service report. Thanks again, everyone!

Frank and Mike were very professional and knowledgeable

Frank and Charlie were wonderful. They were super knowledgeable, timely and professional. They put a liner in our chimney and repointed the entire top of it. It turned out great and they got it done in half a day. I would highly recommend these guys. Thank you so much!

Very knowledgeable, frank was an awesome tech. Will use again.

Steve and his partner came to clean our chimney and did a wonderful and professional job. He explained everything very well. Already signed up for a small repair. Photos were a big help in understanding the issue.

Update.. Had them out again and frank came an was amazing. Love using these guys can't wait for the work.... recently had my chimney cleaned and inspected by A Step in Time,Virginia Beach and I was so impressed with the young man that did the job. Not only did Jeff to a great job but he was so professioinal, pleasant, knowledge ably and very informative. Thanks Jeff for a thorough job.So if anyone is looking to have their chimney cleaned call A Step in Time ,Virginia Beach and request Jeff,you won't be disappointed.

The first chimney service provider anyone should call. The technician Charles was exceptional and very knowledgeable. Conducted a detailed inspection and provided a no non sense approach to fixing our chimney. Definitely keeping A Step in Time on my contact list. Great job again to Charles!!!

Great work and focus to detail for my repair, I would highly recommend this team for your chimney repair.

The guys were on time and professional. The service was a little spendy but I dont mind paying for quality work. Definitely will used them again if the need arises. Thanks again

Awesome people love this company God fearing, integrity on time and honesty.

Only the best!! Frank has done a great job for us many times. He is polite, efficient and always respectful. I wouldn't have anyone else. We have our fireplace cleaned and inspected every year. The only things we've had done is to replace screen and back panel. The outside top was replaced with aluminum and looks wonderful! Always a pleasure to work with. Thanks

Frank Sternberg came an serviced my stove. Has Ben for years under magic sweep.... I'm glad I found him again.

Did an inspection for me over the weekend. Arrived early, after calling to confirm okay. Very professional, pleasant, and helpful! Will definitely use them again!

I recently had A Step In Time Chimney Sweep come inspect the chimney in our 1940s home. Jeffrey conducted the inspection and then went through several pictures and explaining work that he would recommend be done right away and other items which could present issues down the road but not as time sensitive. He quoted me fees for the various services and repairs on the spot and was knowledgeable about his work. The company is expanding in the Richmond area and I would recommend calling them. Other companies never returned my calls, emails.

I used A Step in Time for years not just for chimney cleaning but also for replacement of chimney cap with a stainless steel one and replacement of one of the ceramic panels in the fireplace box. They do quality work at reasonable prices.

Your service was outstanding, your tech did a very good job explaining what was going on. That was very helpful. I would pass your name on. One thing, can you forward the pictures before and after of my chimney. Also they just need to schedule time to replace the bolt on the face place of the insert. Very good job. Cleveland James

Very professional

The guys were very professional and informative. They were able to answer all of my questions. Showed up on time and knew what they were doing.

very efficient, through and knowledgeable. Told me and pointed out what I needed to have done to fix the few problems that I had, and I will most likely call them to come and take care of the minor problems.

The crew that came was great. Very thorough and professional. They explained what they were doing and the problems they found very well. The prices for their services are also very reasonable. I cannot recommend them enough.

They cleaned my chimney, and there was no mess or smell left. Very professional and efficient company.

They are the best. Always so professional and extremely kind. This company always gives back to the community. The owner Ray is a true Gem and one of a kind. You can’t get better than a Step in Time!!

Great service, professional staff - I would recommend to anyone needing chimney or engineering services. Top notch.

Ray is great

Great business and service!

Very professional and always on time they do a good job

Great company! Very professional

Highly recommend. My new roof looks great and so did the bill. They've been doing my chimney for years and I have been satisfied. Had some minor issues come up but the owner Rey Gessner went up and Beyond to make things right. Money spent well.

On time. Very nice. Good work

Best chimney sweeping company Every !!! Excellent worker 🙌🏽

A step in time chimney sweep. Does outstanding work. My wood burning stove heat my house. The guys clean my chimney do great work there clean and on time.

Great company with a great reputation! Fast and dependable!

Great company and Great people that work for the company. Excellent work attitude. As well always fun on the party deck.

Cannot recommend Ray and his staff enough!

Excellent attention to detail, expert-level knowledge and vast experience in chimney inspection, cleaning, and repair. I've referred ASIT to numerous friends and family. Simply the best in the business.

One of the best times seeing a concert is on the Step in Time Party Deck!!! It’s always full of the best people, lots of laughs, and great music! Thank you Ray Gessner, can’t wait till the next show!

These guys are the best! Great people who work hard and do great work. Highly recommend the team, they care about their customers and are professionals in every way.

Who you choose to do business with is a reflection of your character. By choosing A Step In Time, you will be choosing very well. Integrity and positivity and two words that come to mind when describing this company and the family who runs it. It really is like going back to a simpler time when relationships mattered more than the bottom line.

No real comparison. These guys set the standard for professionalism, offer a range of services for more than just cleaning the chimney, and just have a wider service area than anyone else. In the future I am not calling anyone else.

Great bunch of professionals following a customer service business model and led by a pretty groovy individual. Call them first!

A Step In Time is an amazing company ownwd/ran by amazing people. Not only do they run a business they do many things for the area. One thing for example is allowing anyone to experience a concert on the party deck. They are always involved with area events and are involved with bringing people in the communities together.

Thank you to Ray Gessner for inviting me to join him and his friends on the Step in Time party deck for the Bob Seger concert last month! Such a great night!

Jeff and Savis provided great service! They were both friendly, thorough and professional!

They pointed me in the right direction, referring me to another company that could help me with my particular problem. That was very kind.

Jeffery and Savis came by a couple of days ago and replaced my chase cover. It was rusted out and was starting to allow water to drip into my fire place. They were nice enough to put a tarp over the chase to prevent any further water intrusion until the new chase came in. They were very nice and everything looks great. Will use them again.

Tyronne was our chimney inspector - he was on time, knowledgeable and professional. A pleasure to work with. Rufus (general manager) came out the next day to check on some specifics and give us a full estimate for mortar repair. Excellent service.

Debbie and her chimney guys went above and beyond to ensure repairs paid for by previous home owner were taken care of. Debbie was straightforward and sincere and the repair looks to be a quality job. Thank you A Step In Time.

Jeffrey came out for a chimney inspection and clearly outlined and priced each issue. He showed us pictures of the damaged areas and emailed those to us later. Between their initial visit and the repair, we changed our mind on one issue and he had no problem taking it off, even though the paperwork was already signed. He even suggested a way of how we may be able to take care of the issue ourselves, which we really appreciated. Would definitely hire again.

Service exactly as advertised. On-time and thorough. Dave did the company proud.

Dave was great. Took care of my chimney issues professionally. Recommend them!

Ray and his crew are a class act ! Great job at a very fair price.

Very good and honest.

They have great customer service. The technicians inform you on their objective and why there is a need. They get the job done in a timely fashion.

Responsive. Punctual. Efficient. Affordable. They went over the top to ensure customer satisfaction. My experience was practically perfect in every way.

Excellent Customer Service !!

Jeff was very polite and professional. He took the time to show me pictures of the top of the chimney and explained all options . He installed a smoke guard and was meticulous in making sure it looked right. I would recommend A Step In Time.

Jeff did a great job replacing our chase cover. He sealed all or our vent stacks with rust inhibitor and the cracks in our fireplace panels. Jeff took time to answer all our questions thoroughly. We are very pleased with the work he has done.

Andrew and Ray did a great job cleaning and inspecting our chimney. It was quick and educational.

Came early, worked quickly and efficiently, and provided excellent analysis of needed repair work.

Prompt detailed inspection service. Jeff was friendly, polite, and helpful.