SMS Terms
These SMS Terms explain how A Step in Time, Inc., a Virginia corporation doing business as A Step in Time Chimney Sweeps (“we,” “our,” or “us”), uses text messages.
Effective date: November 14, 2026.
Who we text
We text:
- Technicians and staff, who agree to receive work-related texts when they are hired.
- Customers, who give their cell phone number when they book a job or submit a request on this site.
What we text
We send text messages about:
- Appointment confirmations and reminders
- Technician arrival updates
- Inspection reports and estimates
- Team scheduling messages
We do not use these texts for third-party marketing.
Message frequency
Message frequency varies depending on your appointments, service and (for team members) scheduling needs.
Message and data rates
Message and data rates may apply, according to your mobile carrier plan.
How to opt out or get help
Reply STOP to opt out of text messages at any time. After you opt out, we will send a confirmation and then stop service texts to that number, except as required by law. Reply HELP for help. You can also get help by calling (804) 244-6639 or emailing ray@chimneysweep.com.
Consent to receive text messages is not a condition of booking or purchasing a service.
Privacy
Mobile numbers and SMS opt-in consent are never sold or shared with third parties or affiliates for marketing. How we collect and use information is described in our Privacy Policy.
A Step in Time, Inc. (Virginia)
Email: ray@chimneysweep.com
Phone: (804) 244-6639
Address: 3500 Virginia Beach Blvd, VA 23452
